User Privacy Agreement
Privacy Policy
Introduction
Seeed Technology Co., Ltd. (also referred to as “we” and “us”) takes your privacy
protection very seriously. We may collect information from you in connection with our
products and services. Through this Privacy Policy, we want to explain to you how we
collect, use and store information about you, and how you can access, update,
control, delete and protect your information.
This Privacy Policy is closely related to your use of our services. We hope that you can
read and understand it carefully and make any choice you deem appropriate. By using or
continuing to use our Services, you consent to our collection, use, storage and sharing of
your information in accordance with these Guidelines. If you have any questions about
this Privacy Policy or related matters, please contact us by sending an email to
iot@seeed.cc.
This Privacy Policy will help you understand the following:
1. What information we collect about you
2. What we do with the information we collect about you
3. Who we share your personal information with
4. How we store and protect the security of personal information
5. Information retention period
6. Protection of the privacy of minors
7. Revision and change of privacy policy
8. Platform access to third-party SDK directory
1. What information we collect about you
In order for you to use our products and services properly, we will collect information
about you under the following circumstances:
1.1. Information you provide to us
1.1.1. Personal information you provide to us when you register for an
account (SenseCAP Hotspot Dashboard, SenseCAP Hotspot App) or
use our products and services, such as email, region and country;
1.1.2. Shared information you provide to other parties through our services,
as well as information provided, formed or stored by you when you use
our products and services.
1.2. Information we collect about you
1.2.1. Mobile device information: In order to provide better products and services, we
will collect information about your device attributes (e.g., your mobile device
model, operating system version, hardware device EUI, hardware device SN,
application software version number), information related to the location of the
device (e.g., IP address, GPS location, location information obtained from
LoRaWAN, Bluetooth or WIFI signals) .
1.2.2. Log information: When you use our application, in order to enhance
your user experience, system and exception logs will be uploaded for
analysis, including your IP address, customary language, operating
system version, date or time of access, so that we can accurately
identify problems and help you solve problems during the use of the
service.
Please note that mobile device information, service log information alone is
information that does not identify a specific natural person. If we combine such
non-personal information with other information to identify a specific natural
person or use it in combination with personal information, such non-personal
information will be treated as personal information during the period of
combined use, and we will anonymize and de-identify such information unless we
obtain your authorization or otherwise required by laws and regulations.
1.2.3. Information related to smart devices: When you use a smart device,
we collect information inherent in the smart device itself and
information generated in the process of using the smart device.
1.2.4. Basic information about the smart device: When you use a smart
device connected to our products or services, we collect basic
information about the smart device, including the name, device ID,
online status, activation time, firmware version and upgrade
information of the smart device.
1.2.5. Smart Device Reported Information: Depending on the different smart
devices you choose to connect to our products or services, we may
collect information reported by your smart device. To help you better
understand the use of our services, the following smart devices are
used as examples, and their reported information applies only when
you use that type of service:
For example: when you voluntarily use a sensor-based smart device and connect
to the (SENSECAP International, SENSECAP China) Paas platform: if you select
one or more smart devices, the corresponding information will be recorded for:
1.2.6. Smart sensors: air temperature, air humidity, light intensity, carbon
dioxide, air pressure, soil temperature, soil moisture, soil volumetric
water content, wind direction, wind speed, hourly rainfall, distance,
leakage, liquid level, NH3, flow rate, total flow rate, sunshine duration,
total solar radiation, water surface evaporation, photosynthetically
active radiation (PAR), soil heat flux, soil tension, water conductivity,
water temperature, salinity TDS, leaf humidity, leaf temperature, K
content, P content, N content, UV index, PM2.5, PM10, acidity, light
quantum, conductivity, dissolved oxygen, noise , Intelligent locator:
temperature, humidity, equipment positioning information.
We will not disclose such environmental information to any other third party or
use environmental related information for any other purpose not defined in this
policy. You can remove/un-authorize the connection of the application to the
device at any time by going to Software Devices - Device Details - Device Settings
in your mobile device.
If we add a new third-party sharing channel in the future, we will never share
your information without your use and consent to that channel.
2. What we do with your relevant information
We may use the information we collect in the course of providing our services to you
for the following purposes:
2.1.1. To provide and improve products and services
We use the information we collect to provide and improve our products
and services and to help us design new products and services.
2.1.2. Other uses with your permission
When we want to use your personal information for other purposes, we
will ask for your consent in the form of a notification confirmation.
3. Who we share your personal information with
Ltd. will only share your personal information in a way that you are aware of. We will
share your personal information with the following participants:
To third-party service providers who provide certain business-related services to us,
including website hosting, data analysis, payment and credit card processing,
infrastructure provision, IT services, customer support services, email delivery
services, and other similar services, so as to ensure that they can provide services to
us.
To disclose your personal information to customers and other business partners who
directly or indirectly provide you with smart devices and/or networks and systems
that you use to access and use our websites and services.
Disclose your personal information to affiliates or other third parties in the event of a
reorganization, merger, sale, joint venture, assignment, transfer or other disposition of
all or a portion of our business, assets or stock (including, without limitation, in
connection with any bankruptcy or similar proceeding as described above). In such
cases, you will receive explicit notice via email and/or our website of changes in
ownership, new incompatible uses of personal information, and choices regarding
personal information.
We will reasonably and lawfully share your personal information for situations where
it is necessary or appropriate to:
(a) To comply with applicable laws, regulations, legal process, policies and/or
standards, or the requirements of appropriate public agencies and governmental
authorities;
(b)To fulfill our terms of use and other agreements, policies and standards,
including investigating any potential violations;
(c) To protect our operations, business and systems;
(d)to protect the rights, privacy, security or property of us and/or other users,
including you; and
(e)risk management, detection and identification of illegal, fraudulent, deceptive
or malicious activity.
(f) Disclosure of your personal information to subsidiaries or affiliates of the
Company for the purpose of conducting regular business activities.
We disclose your personal information to third parties other than those listed above
only with your consent.
When you use the services provided by the third party, we will share the
corresponding information after ensuring that the third party has your authorized
consent and other cases that comply with laws and regulations. You can learn how the
third party will handle your personal information by using the relevant information
listed in this list. We will also strictly control the third party's access to personal
information to protect the security of your personal information.
In addition, in order to ensure the stable operation of the application or to achieve
the relevant independent functions, we may embed the third-party SDK in the
application. please note that the third-party SDK may change its personal information
processing type due to version upgrade, policy adjustment, etc., please refer to the
official instructions published by them.
4. How we store and protect personal information security
4.1.1. Information storage
Ltd. conducts business worldwide, so the personal information we collect according
to this policy may be transferred, stored and processed between different countries or
regions. The applicable laws and regulations in the country or region where we
operate may differ from the applicable laws in your country/region of residence, but
we will strictly comply with the laws, regulations and requirements related to the
protection of personal information. Therefore, within the framework of personal
information protection, in order to facilitate our operations, we may transfer personal
information to the countries or regions where we conduct business. Our privacy and
security practices are designed to provide global protection for your personal
information, regardless of where your information is stored.
In particular, personal information collected and generated in the course of our
operations within the People's Republic of China will be stored and processed in data
centers in mainland China, except to the extent that cross-border transfers are
permitted under the provisions of applicable law.
If you would like to learn more about our security safeguards, you can contact us
directly through this policy We store your personal information collected and
generated in the course of our operations outside of the People's Republic of China in
countries outside of the People's Republic of China in accordance with laws and
regulations. We will only retain your personal information for as long as necessary for
the purposes described in this Privacy Policy and for as long as required by law or
regulation.
4.1.2. Information Security
We take commercially reasonable physical, administrative and technical safeguards to
maintain the integrity and security of your personal information. Ltd. provides a
variety of security policies to effectively ensure the security of user and device
information. If you believe for any reason that your interaction with us is no longer
secure (for example, you believe that the security of your account has been
compromised), Please notify us immediately by sending an email to
iot@seeed.cc
as
follows.
If you no longer need to use the Platform, please let us know by sending an email to
iot@seeed.cc in order to cancel your account.
5. Information Retention Periods
We will process your personal information for the shortest period of time necessary
to achieve the purposes described in this policy or as required by law or regulation,
unless a longer retention period is required by specific legal requirements. We will
determine the appropriate retention period based on the amount, nature and
sensitivity of the personal information, and at the end of the retention period, we will
destroy your personal information.
(a) in accordance with the User Agreement and this Policy in order to fulfill your
requested products and services;
(b) When you explicitly request the deletion of your personal information, we set
this as a task and no longer retain your personal information.
We will stop retaining and do the deletion of your personal information when we
confirm that the purpose of collection and processing of personal information is
completed on the basis of (a), or after we confirm your request for deletion or
cancellation according to(b), or after we terminate the operation of the corresponding
product or service. In general, we will not retain your personal information once the
specified retention period has been reached. If we are unable to destroy the
information for technical reasons, resulting in the retention of personal information
beyond the storage period, we will take appropriate measures to prevent the further
use of your personal information, including anonymization.
6. Protection of the privacy of minors
We attach great importance to the protection of personal information of minors, and
if you are a minor, we recommend that minors encourage their parents or guardians
to read this Privacy Policy and that minors seek the consent and guidance of their
parents or guardians before submitting personal information.
7. Revisions and Changes to the Privacy Policy
We may update this policy as information practices change. If we make any material
changes, we will notify you by email (sent to the email address specified in your
account) or by posting a notice within the Application before the changes take effect.
We encourage you to periodically visit the Application for the latest information on
privacy practices.
8. Catalog of Third Party SDKs Accessed by the Platform
The following is a description of the names of the third-party SDKs we access, the
purpose of their use, access to information and links to their official websites, so that
you can better understand the use and protection of your personal information:
(1) CodePush
Package name: com.microsoft
Usage scenario: Used for app updates on mobile phones
Purpose: Mobile app updates
Information shared: Device identifier AndroidID
Sharing method: SDK collects locally
Third party company: Microsoft
(2) Expo
Package name: expo-cli
Usage scenario: Assists development
Purpose: As a base component, used globally
Sharing method: SDK collects locally
Third party company: Expo
(3) paypal
Package Name: paypal
Purpose of use: used for payment of goods, to help users to pay for charged goods
Acquisition information: service commodity purchase ID and status
Third-party company name: paypal China
(4) Huawei HMS SDK
Personal information types involved: basic application information, device identifier within
the application, hardware information of the device, basic system information, and system
settings information
Purpose of use: push notifications
Usage scenario: used for pushing notifications on Huawei mobile terminals
Third-party entities: Huawei Software Technologies Co., Ltd.
Data processing method: through de-identification, encrypted transmission, and other secure
methods
(5) Honor Push SDK
Personal information types involved: anonymous application identifier (AAID), application
token
Purpose of use: push notifications
Usage scenario: used for pushing notifications on Honor mobile terminals
Third-party entities: Honor Terminal Co., Ltd.
Data processing method: through de-identification, encrypted transmission, and other secure
methods
(6) Meizu Push SDK
Personal information types involved: device identification information, location information,
network status information, and operator information
Purpose of use: push notifications
Usage scenario: used for pushing notifications on Meizu mobile terminals
Third-party entities: Zhuhai Meizu Communication Equipment Co., Ltd.
Data processing method: through de-identification, encrypted transmission, and other secure
methods